We want to hear about exceptional customer experience stories

Catching people doing things RIGHT

Have you experienced fantastic customer service by someone at our shopping centre recently? Be part of our initiative in catching people doing things right by nominating that person for an IMPACT Award, our Customer Service Awards Programme.

This programme is designed for you, our customer, to submit nominations which are then reviewed by an independent team, the IMPACT Awards Team in London. You can nominate everyone from staff members, cleaners, service providers, security officers or contractors at our shopping centre.

We would be grateful if you could spare a couple of minutes and give our team members the recognition they deserve.

To submit your nomination, click here.